What's New

Local Dispatch Training

Later this month, we are featuring a three-class series on Local Dispatch through our online training site. The first class in the series includes an overview of features and functions of dispatching, creating and sending local service requests from Order Information, and working within the Dispatch Center grid.

The second class covers service time, crew and equipment assignments, and work tickets.

The final class in the series details reports used by coordinators and dispatchers, advances, and safety systems and reports.

Click here to see the class schedule and outlines on our training page.

We are hearing great things about how our training classes are benefiting our users. Thanks to all of you that are providing us feedback - please keep it up.

Spring 2010 Release

Just around the corner is the Spring 2010 version of MoversSuite. There are some great features added in this release including a great fix to the Recurring Billing Generation screen that will notify a user of past billing errors immediately. Users will no longer need to fill in fields and press Generate in order to see the errors from the previous run.

The updated interface now includes a list of existing errors.


Updated Recurring Billing Generation screen

Look for the release update notices heading your way from MoversSuite.

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Questions & answers

What is a Refresh?

Since a record can be modified by another user or by processes outside of MoversSuite, a user can make sure that all the data being viewed is current by performing a Refresh. The Refresh button is available in many locations within MoversSuite and works by simply rechecking the database and reloading the data displayed on the screen.

Refresh button in Order Information

Refresh is available in all Move Management modules: Order Information, Special Services, International Orders, Local Dispatch, and Long Distance Dispatch (through Advances). A similar function can also be found in the Refresh Tasks option in the Tasks module.

Is there a way to create a collections letter using an alternate billing address for a customer?

Users can select a different billing address for a customer through the Choose Billing Address screen.

Choose Billing Address screen

The Choose Billing Address screen is available on the Billing Information tab through the Bill... button.

Choose Billing Address option within the Billing Information tab

A record can be selected within the Alternate Addresses grid that will be set as the alternate billing address for the order once Select has been pressed. Once the new billing address has been set, it can be referenced by collection letters containing the following bookmark fields:
  CustomerName
  CustomerBillToAddress
  CustomerBillToCity
  CustomerBillToState
  CustomerBillToPostalCode

READ ON...

AR Credit & Collections
Bookmarks

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Contact Information

Mailing Address

EWS Group
454 Main Street
Grand Junction, CO 81501

Phone Numbers

Phone:	(970) 256-1616
Toll Free:	(866) 750-7255
Fax:	(970) 256-1650

2010 Holidays

MoversSuite software observes the following holidays, and technical support is not available on these days:

Holiday	Date Observed
New Year's Day	Friday, January 1
Memorial Day	Monday, May 31
Independence Day	Monday, July 5
Labor Day	Monday, September 6
Thanksgiving	Thursday, November 25 and Friday, November 26
Christmas Day	Friday, December 24

Official Website

www.moverssuite.com

Help Desk and Support

support.moverssuite.com

Sales and Marketing

To obtain more information on MoversSuite products and services and regional meetings and tradeshows:
sales@moverssuite.com

Blog Site

blog.ewsgroup.com

Documentation

documentation@moverssuite.com

Related Links

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